Managing Support Tickets with IndiQus

Any request, query or bug report can be raised as a ticket with IndiQus Support via email. This also includes forwarding tickets raised by the end-customers on Apiculus CloudConsole or any other channels permitted by service providers. IndiQus Support never responds directly to end-customer tickets and only acts as L2+ escalation.

IndiQus Support is set up on Zendesk and all service providers will get customer-level access to the Zendesk system for easy tracking of all tickets with IndiQus Support.

The terms of support and service will be as agreed in the Master Services Agreement signed between each service provider and IndiQus Technologies.