About Service Provider Administration

Service providers, on Apiculus, get access to a collection of interfaces and control panels to operate various aspects of their cloud operations. These are:

• Apiculus admin console - for subscriber account management, catalogues, and experience management (L1 operations)
• Apache CloudStack (and any other integrated ISV) - for technical resource management, diagnosis, configurations and operations (L2/L3 operations)
• Zabbix - for physical, management and guest infrastructure monitoring and diagnostics (NOC operations)
• OTRS - for ticketing operations and support workflows (helpdesk and L1 operations)
• Metabase - for business intelligence, dashboards and reports (BizOps and L1 operations)

Note - typically, service providers get full access (to the respective products) for L1 operations and limited access for other operations.